Reviews guidelines

For your convenience, in case you prefer to read the terms in Czech language, the Czech version is available HERE.

GUIDELINES FOR PROCESSING REVIEWS

of the company Ulu Digital, a.s.

 ID No.: 19299605, with its registered office at náměstí 14. října 1307/2, Smíchov, 150 00 Prague 5, Czech Republic, for the sale of goods through the eshop available at www.gratefulape.store (“eshop”)

We publish both verified and unverified reviews. We do not verify reviews that we publish directly on our e-shop.

Reviews obtained through Heureka and Zboží are verified reviews.  They come exclusively from customers who have actually purchased the products reviewed on the e-shop. 

How can I submit a review for the product I have purchased?

You will receive an email with a link to submit a review unless you do not express your disagreement with sending such an email with a link to submit a review via Heureka and Zbozi.cz. You can opt out during the order process straight before the order is sent.

Ranking of the reviews can be found at Heureka and Zbozi.cz, and the reviews can be filtered directly on these websites. As a rule, we display all reviews, whether they are positive or negative.

How is it ensured that product reviews are not fake?

Submitting a review. Only customers who have purchased products on our website can submit reviews of those products. We do this through Heureka and Zbozi.cz, to whom the information about the purchased product (order) and your name, surname and email is forwarded. This means that it is technically only possible to enter reviews of our eshop for customers who have purchased from us and are rating the user experience or the product they have purchased.

What should I do if I have received a link to a product review?

Within 14 days of receiving your order, you can contact us via email at hi@gratefulape.store and we will give you the link.

These guidelines are valid from 11 August 2024.